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ConnectWise

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ConnectWise delivers integrated PSA, RMM, and security software exclusively for managed service providers serving the SMB market.

connectwise.com

Endpoint Management Identity & Access Management Vulnerability Management Backup & DR Managed Security Service Provider Network Infra IT Service Management Security Operations Endpoint Security Security Information & Event Management

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# ConnectWise Pricing 2026: Plans, Costs & Hidden Fees

Author

KKKavishka Karunanayake

Last updated

March 30, 2026

On this page

ConnectWise maintains a significant presence in the MSP platform market with integrated PSA, RMM, and security tools, but operates on a quote-based pricing model that keeps exact costs confidential. This guide breaks down actual costs across ConnectWise's platform, surfaces hidden expenses MSPs consistently encounter, and helps you determine whether the investment justifies the complexity for your organization.

## Copied to clipboardTL;DR: ConnectWise Pricing At a Glance

ConnectWise doesn't publish official tier pricing, but industry analysis and user reports reveal consistent patterns. The following estimates reflect mid-market MSP experiences (20-50 technicians):

| Plan | Estimated Price* | Best For | Key Features |
| --- | --- | --- | --- |
| Entry-Level Configuration | $55-65/user/month (estimated) | Small MSPs starting out | Core ticketing, basic workflows, standard reporting |
| Mid-Market Configuration | $60-85/user/month (estimated) | Growing mid-market MSPs | Advanced automation, project management, enhanced integrations |
| Enterprise Configuration | $80-100+/user/month (estimated) | Large MSPs with complex needs | Full customization, advanced analytics, priority support |

*Note: ConnectWise operates on a quote-based pricing model with no published tiers. These estimates are based on third-party industry analysis and MSP community reports. Actual pricing varies significantly based on contract length, volume, module selection, and negotiation. RMM endpoint pricing ranges from $1.50-$ 6/month depending on volume. All quotes are custom and confidential.

ConnectWise Automate (RMM): $1.50-6/endpoint/month depending on volume; 500+ endpoints typically land in the $2-4 range.

ConnectWise Fortify (Security): Quote-based only; no public pricing available.

Critical note: These are directional estimates based on community reports and third-party analyses. Your actual quote will depend on negotiation, volume, contract length, and product bundling.

Here's what we know: ConnectWise Manage typically runs $60-85 per user per month for mid-market MSPs, with first-year total costs often 40-80% higher than base licensing once you factor in implementation, training, and integrations. The platform delivers documented ROI: a Forrester study validated 194% returns over three years, but only if you're prepared for the investment complexity.

## Copied to clipboardWhat You Get At Each Tier

ConnectWise operates on a quote-based pricing model where pricing is determined through individual negotiation rather than published tier structures. The company doesn't publish tier names or feature matrices, and instead uses confidential, client-specific pricing schedules.

### Copied to clipboardConnectWise Manage Basic Configuration

The entry-level configuration provides core PSA functionality: ticketing, time tracking, basic billing, and standard reporting. This tier handles fundamental service desk operations without advanced automation or deep third-party integrations.

Best for: MSPs with 15-50 technicians who need organized ticketing and client management with moderate workflow customization capabilities.

What's included:

- Service ticket management and tracking
- Basic time entry and billing
- Standard agreement management
- Core reporting dashboards
- Limited workflow automation
- Standard support response times (business hours only, 24-48 hour response time)

Verdict: Functional for basic operations, but most growing MSPs encounter usage and workflow limitations as they scale. The undisclosed per-project limits and workflow restrictions in lower tiers often require upgrades sooner than expected, with many MSPs reporting the need to migrate to higher tiers within their first 1-2 years of implementation as their operational complexity increases.

### Copied to clipboardConnectWise Manage Standard Configuration

ConnectWise's platform offers automation capabilities that drive productivity gains. The platform includes workflow builders, integration options, and project management tools that support complex client engagements. However, specific feature differentiation by pricing tier is not publicly documented by ConnectWise, as the company operates on a quote-based pricing model where feature sets are determined through individual negotiation rather than published tier structures.

Best for: Mid-market MSPs (15-50 technicians) who need automated ticket routing, multi-phase project management, and integrations with accounting and RMM platforms.

What's included:

- Advanced workflow automation
- Project management with resource scheduling
- Enhanced integration capabilities
- Custom field creation
- Advanced reporting and dashboards
- Procurement and inventory tracking
- Improved support response times
- AI-driven automation capabilities
- Unified platform integration (Asio)

Verdict: This is where most mid-market MSPs land. The automation capabilities justify the price increase, but expect to invest in training: the feature depth requires dedicated learning time to leverage effectively. MSPs report 80-120 hours per experienced professional and 240-480 hours per new/junior staff for basic proficiency, with total implementation timelines of 6-18 months typical for mid-market deployments.

### Copied to clipboardConnectWise Manage Premium Configuration

The enterprise configuration removes most platform limitations and adds advanced analytics, custom API access, and priority support. Organizations at this level typically run complex, multi-location operations with sophisticated reporting requirements.

Best for: Mid-market to large MSPs (35-150+ technicians) or organizations with complex compliance requirements, advanced BI needs, and custom integration architectures.

What's included:

- Unlimited workflow complexity (with undisclosed "fair use" thresholds)
- Advanced business intelligence and analytics
- Full API access for custom development (subject to undisclosed rate limits)
- Priority support with faster SLAs
- Advanced security and compliance features
- Custom branding and white-labeling
- Dedicated account management

Verdict: The premium tier makes sense when you've genuinely outgrown standard capabilities, not as a "nice to have." MSPs report being pushed to this tier after hitting undisclosed workflow complexity limits, so clarify these thresholds during negotiation.

## Copied to clipboardConnectWise Automate & Fortify Pricing

ConnectWise Automate (RMM) and Fortify (security suite) follow different pricing models than the PSA platform, adding complexity to total cost calculations.

### Copied to clipboardConnectWise Automate Pricing Structure

Automate pricing runs per endpoint rather than per technician, with significant volume-based variation:

| Endpoint Count | Estimated Monthly Cost | Annual Investment |
| --- | --- | --- |
| 50-100 endpoints | $4-6/endpoint | $2,400-$ 7,200 |
| 500-2,000 endpoints | $2-4/endpoint | $12,000-$ 96,000 |
| 2,000+ endpoints | $1.50-2/endpoint | $36,000+ |

Implementation costs for Automate run approximately $5,000-7,500 for basic setup through certified partners, with standard deployments reaching $10,000-15,000 when comprehensive workflow setup and integration work is required, and enterprise implementations extending to $20,000-40,000+ for complex custom configurations and multi-system integrations.

Volume negotiation tip: Present your 2-year growth projections during initial negotiations. Committing to future endpoint counts can unlock lower per-endpoint rates immediately rather than waiting for organic growth to trigger tier changes.

### Copied to clipboardConnectWise Fortify Pricing

Fortify encompasses ConnectWise's security offerings: MDR, SIEM, EDR, and compliance tools. Pricing is entirely quote-based with no public benchmarks available.

What we know from user reports:

- Pricing varies dramatically based on endpoint count and security modules selected
- MDR and SIEM components carry significant premiums over basic endpoint protection
- Bundle discounts apply when combining Manage and Automate together, reportedly providing 15-20% cost savings compared to purchasing products separately

Budget planning: If security is in scope, request Fortify pricing during your initial ConnectWise conversation. Adding it later typically costs more than negotiating it upfront as part of a platform bundle. ConnectWise's bundling strategy works best when you negotiate all modules simultaneously (versus incremental additions), as the bundle reportedly provides 15-20% cost savings compared to purchasing products separately.

## Copied to clipboardHidden Costs & Add-ons

The base licensing quote represents only part of your ConnectWise investment. MSPs consistently encounter additional costs that aren't disclosed until after commitment.

### Copied to clipboardProfessional Services and Implementation

| Cost Category | Typical Range | What's Included |
| --- | --- | --- |
| Basic onboarding | $5,000-7,500 | System setup, user creation, initial configuration |
| Standard implementation | $10,000-15,000 | Workflow setup, 2-3 integrations, data migration, training |
| Enterprise implementation | $20,000-40,000+ | Custom workflow design, 5+ integrations, phased rollout |
| Data migration | $2,000-8,000 | Depends on record volume and cleanup requirements |

Certified ConnectWise partners charge standardized rates of approximately $250/hour for professional services, with packages structured as 20-hour ($ 5,000-7,500), 40-hour ($10,000-15,000), and 80+ hour ($ 20,000-40,000+) implementations.

### Copied to clipboardIntegration Fees

ConnectWise introduced a new cost model in 2024: $20/month per user for QuickBooks Online integration. For a 35-technician MSP, that's $8,400/year in integration fees alone.

This sets a precedent: budget $5,000-15,000 annually for potential integration fees as ConnectWise monetizes additional third-party connections.

### Copied to clipboardTraining and Productivity Costs

- Administrator certification: 40-80 hours of training time required for key staff to achieve proficiency
- Staff proficiency development: 80-120 hours per experienced technician to reach basic operational competency
- Monthly coaching programs: $4,250/month for ongoing implementation support and problem-solving (typical 3-6 month engagement)
- Productivity loss during learning curve: Expect 20-30% efficiency reduction for 3-6 months post-implementation, representing significant opportunity cost in billable hours

### Copied to clipboardSupport Tier Upgrades

Standard support provides business-hours coverage with 24-48 hour response times. Premium support (often necessary for production-critical deployments) offers 24/7 availability and 2-4 hour response times for critical issues, and typically represents a significant additional cost to base licensing.

### Copied to clipboardUsage Limits and Overages

ConnectWise's Master Service Agreement confirms that usage caps and overage policies exist in "confidential, client-specific schedules." MSPs report discovering limits on:

- Workflow complexity thresholds (undisclosed limits)
- Custom field maximums (not published)
- Database size before performance degradation (undefined "fair use" threshold)
- API rate limits (not published, enforced through performance degradation)

Protection strategy: Request explicit documentation of all usage limits and pricing thresholds during contract negotiation. Get written confirmation of specific caps on projects, support tickets, storage, API rate limits, and custom fields. Ensure contract language explicitly prohibits undisclosed usage limits that could trigger tier upgrades or overage fees mid-contract. Include language requiring 90-180 day written notification before any renewal price increases, and cap annual increases at 3-5% or CPI, whichever is lower.

## Copied to clipboardFactors That Impact Your ConnectWise Quote

Your final pricing depends on multiple variables that ConnectWise sales teams evaluate during the quote process.

Company size and technician count: The primary pricing driver. Per-user costs decrease as technician count increases, with volume-based pricing variation that reflects ConnectWise's undisclosed tier structure. The research indicates significant pricing differences between small deployments (50-100 endpoints), mid-market deployments (500-2,000 endpoints), and large deployments (2,000+ endpoints), though exact breakpoints remain confidential.

Endpoint volume (for Automate): The 300% variance in per-endpoint pricing ($1.50-$ 6) reflects aggressive volume discounting. MSPs managing 2,000+ endpoints have significant negotiation leverage.

Product mix: Bundling Manage + Automate + Fortify reportedly provides 15-20% cost savings compared to purchasing products separately. Negotiate all modules simultaneously rather than adding incrementally.

Contract length: Multi-year commitments provide the most reliable discount mechanism, though specific percentages are not officially published by ConnectWise. Industry pattern analysis suggests:

- 2-year commitment: Approximately 10-15% reduction (estimated)
- 3-year commitment: Approximately 15-25% reduction (estimated)

Competitive pressure: MSPs report 10-20% improvement when presenting legitimate competitor quotes. Timing matters: end-of-quarter negotiations (especially Q4) yield better results due to sales quota pressure.

Partner status: ConnectWise's partner program structure affects pricing, though specific tier details are not publicly disclosed. If you're evaluating through a reseller, their margin structure affects your final cost, as different partners maintain different pricing arrangements with ConnectWise.

## Copied to clipboardConnectWise Pricing vs. Alternatives

For mid-market MSPs, total cost of ownership (not just licensing) should drive platform decisions:

| Platform | Starting Price | Pricing Model | Implementation | 3-Year TCO (35 techs) |
| --- | --- | --- | --- | --- |
| ConnectWise | ~$60-80/user/month | Quote-based, opaque | $20,000-40,000 | $130,000-250,000 |
| NinjaOne | ~$3/endpoint/month | Published, transparent | Minimal | $37,000-144,000 |
| Atera | $79-149/tech/month | Fixed, unlimited devices | Minimal | $54,000-96,000 |
| N-able | Quote-based | Opaque | $149+ consulting | $50,000-200,000+ |
| HaloPSA | ~$65/user/month | Published tiers | $5,000-8,000 | $95,000-350,000 |

### Copied to clipboardNinjaOne

For mid-market MSPs evaluating alternatives to ConnectWise, NinjaOne represents the lowest total cost of ownership option. The platform's modern interface reduces daily technician time requirements by approximately 15 minutes per day compared to legacy systems, translating to significant operational savings. Unlike ConnectWise's complex implementation requiring 6-18 months and substantial training investment, NinjaOne deployments are typically completed within weeks with minimal staff disruption. The transparent, endpoint-based pricing model eliminates the quote-based opacity that characterizes ConnectWise, enabling accurate budget forecasting. For a 35-technician MSP managing 1,200-1,800 endpoints, NinjaOne's 3-year investment of $37,000-144,000 represents approximately $94,000 in savings compared to ConnectWise's $130,000-250,000+ total cost of ownership.

A strong alternative for MSPs prioritizing simplicity and rapid deployment. Modern interface reduces daily technician friction, implementation typically takes weeks rather than months, and transparent pricing eliminates budget surprises. While it lacks ConnectWise's PSA depth and mature ecosystem, it excels at RMM functionality with growing PSA capabilities.

Best fit: MSPs wanting lowest TCO with minimal implementation burden should consider alternatives like NinjaOne or Atera; ConnectWise is better suited for MSPs prioritizing advanced customization and enterprise scalability despite higher implementation complexity.

### Copied to clipboardAtera

The unlimited-devices-per-technician model makes Atera compelling for MSPs managing high endpoint counts relative to technician resources. For MSPs with significantly higher endpoint-to-technician ratios, alternative pricing models that don't charge per-endpoint may offer cost advantages compared to traditional per-endpoint pricing structures.

Best fit: MSPs managing high device counts with predictable technician headcount and sufficient resources for comprehensive platform implementation.

### Copied to clipboardN-able

Enterprise-grade capabilities with pricing opacity rivaling ConnectWise. One UK MSP reported N-able at £60,000/year versus ConnectWise at £24,000/year, a 2.5x difference that illustrates the negotiation variance risk.

Best fit: Mid-market MSPs (20-50 technicians) with 3+ year commitment tolerance, plans for comprehensive platform implementation including automation and integrations, and internal resources or budget for consulting support during implementation.

### Copied to clipboardThe Operational Overhead Factor

Beyond licensing, consider the "complexity tax" that compounds over time. Modern platforms like NinjaOne reduce daily technician tasks by approximately 15 minutes compared to ConnectWise's legacy interface. For a 35-technician MSP over 250 working days, that's 131,250 minutes annually (approximately 2,187 hours or roughly 1.05 full-time technician equivalents), time that could go toward billable work or reduced overtime.

## Copied to clipboardIs ConnectWise Worth It?

ConnectWise delivers genuine business value when fully implemented. The Forrester-validated 194% ROI and 3-month payback period aren't marketing fiction: they're achievable with proper implementation and platform utilization.

Documented outcomes from ConnectWise customers:

- 165+ technician hours saved monthly through automated monitoring (Mangano IT)
- 40% more endpoints managed without workforce expansion (GAM Tech)
- 43% higher SLA compliance rates post-implementation
- 350:1 device-to-technician ratios versus 150:1 industry average (GAM Tech)

### Copied to clipboardWhen ConnectWise Justifies the Investment

- You're scaling rapidly and need a platform that won't constrain growth
- Complex workflows require deep customization unavailable in simpler tools
- You have implementation resources (internal or budgeted) to deploy properly
- 3+ year commitment tolerance aligns with ROI realization timeline (194% ROI documented over 3 years with 3-month payback period)
- Existing ConnectWise ecosystem investments make switching costly

### Copied to clipboardWhen Cheaper Alternatives Make More Sense

- Budget predictability matters more than feature depth
- Rapid deployment (weeks, not months) is a priority
- You're under 50 technicians and don't need enterprise complexity
- High endpoint-to-tech ratios favor Atera's unlimited model
- You lack resources for proper implementation and change management

### Copied to clipboardReal User Perspectives

MSP community sentiment reflects the value-versus-complexity trade-off:

"The platform is powerful but the learning curve is brutal. Budget twice what you think for training." (Reddit r/msp user)

"We hit workflow limits we didn't know existed and got pushed to a higher tier mid-contract." (Reddit r/msp user)

"Once we got past implementation, the automation paid for itself within the first year." (TrustRadius verified review)

## ConnectWise FAQs

### How does ConnectWise's quote-based pricing actually work in practice?

### What's the realistic average annual cost for a typical mid-market MSP?

### Can you negotiate ConnectWise pricing?

### What specific services are included in implementation fees?

### Are there hidden usage limits or overage charges I should know about?

### How do you calculate total cost of ownership including training and integration?

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